Knowledge management: practices and challenges

Babita Gupta, Lakshmi S. Iyer, Jay E. Aronson

Research output: Contribution to journalArticlepeer-review


Knowledge management (KM) is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Organizations are realizing that knowledge is a crucial resource for organizations and it should be managed judiciously. Organizations need to harness knowledge not only to stay competitive, but also to become innovative. KM requires a major shift in organizational culture and a commitment at all levels of a firm to make it work. Through a supportive organizational climate, ideally, through effective KM, an organization can bring its entire organizational learning and knowledge to bear on any problem, anywhere in the world, at anytime.
Original languageAmerican English
JournalIndustrial Management & Data Systems
StatePublished - 2000


  • Business

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