@article{46c4470c6c724a81944a7c45961a1c39,
title = "HR Practices, Customer-Focused Outcomes, and OCBO: The POS-Engagement Mediation Chain",
keywords = "Customer outcomes, Engagement, HR practices, Organizational citizenship behavior, Perceived organizational support, POS-engagement mediation",
author = "Gavino, \{Monica C.\} and Lambert, \{Jason R.\} and Ekaterina Elgayeva and Ekundayo Akinlade",
note = "Publisher Copyright: {\textcopyright} 2020, Springer Science+Business Media, LLC, part of Springer Nature.",
year = "2021",
month = jun,
doi = "10.1007/s10672-020-09355-x",
language = "English",
volume = "33",
pages = "77--97",
journal = "Employee Responsibilities and Rights Journal",
issn = "0892-7545",
number = "2",
}