@article{58a8e1e4d5de412899eca24f8a5ef634,
title = "Do we feel safer today? The impact of smiling customer service on airline safety perception post 9–11",
keywords = "airline passenger safety, airline passenger security, aviation security, passenger safety and securing, Smiling customer service",
author = "Hunter, \{Joyce A.\} and Lambert, \{Jason R.\}",
note = "Publisher Copyright: {\textcopyright} 2016, Springer Science+Business Media New York.",
year = "2016",
month = jun,
day = "1",
doi = "10.1007/s12198-016-0165-2",
language = "English",
volume = "9",
pages = "35--56",
journal = "Journal of Transportation Security",
issn = "1938-7741",
number = "1-2",
}