Critical Success Factors of the Digital Payment Infrastructure for Developing Economies

Naveen Kumar Singh, G. P. Sahu, Nripendra P. Rana, Pushp P. Patil, Babita Gupta

Research output: Chapter in Book/Report/Conference proceedingChapter


This paper studies the Critical Success Factors’ (CSFs) for the adoption of Digital Payment System in India. There are few studies about the literature on CSFs for the adoption of the digital payment system in the Indian context. This study is an attempt to cover this gap. In this study, we reviewed the theories for adoption model at the individual level used in Information System (IS) and discussed four technology model including “Technology Acceptance Model” (TAM). Ten factors have been identified with extensive literature review and review of selected models namely; Perceived Ease of Use, Perceived functional benefits, Awareness, Availability of Resources, Government as a policy maker, Performance Expectancy, Social Influence, Price Value, Experience & Habit, and Risk-taking ability. An expert from academic industry has been taken as a reviewer or consultant of the selected variables. The CSFs may ensure that they are the predictors and the important factors for adoption of digital payments system in India. The study mainly uses the deductive approach to consider the primary and secondary sources of data. The analyses of these models take into account through Interpretive Structural Modeling (ISM) methodology and develop a model for effective adoption of Digital Payment System in India. The paper also makes future recommendations for further research studies.
Original languageAmerican English
Title of host publicationSmart Working, Living and Organising
StatePublished - Dec 7 2018


  • Critical Success Factor (CSF)
  • Digital Payment System
  • Interpretive Structural Modeling (ISM)
  • Technology Acceptance Model (TAM)


  • Business
  • Technology and Innovation

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