Adoption of ICT in a government organization in a developing country: An empirical study

Babita Gupta; Subhasish Dasgupta; Atul Gupta

doi:10.1016/j.jsis.2007.12.004

Adoption of ICT in a government organization in a developing country: An empirical study

Babita Gupta, Subhasish Dasgupta, Atul Gupta

College of Business

Research output: Contribution to journal › Article › peer-review

Abstract

eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.

Original language	American English
Journal	The Journal of Strategic Information Systems
Volume	17
DOIs	https://doi.org/10.1016/j.jsis.2007.12.004
State	Published - Jun 2008

Keywords

Developing country
India
Information and communication technology adoption
UTAUT model
eGovernment

Disciplines

Business
Communication Technology and New Media

Access to Document

10.1016/j.jsis.2007.12.004License: Unspecified

Cite this

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title = "Adoption of ICT in a government organization in a developing country: An empirical study",

abstract = " eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.",

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AU - Dasgupta, Subhasish

AU - Gupta, Atul

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N2 - eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.

AB - eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.

KW - Developing country

KW - India

KW - Information and communication technology adoption

KW - UTAUT model

KW - eGovernment

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M3 - Article

VL - 17

JO - The Journal of Strategic Information Systems

JF - The Journal of Strategic Information Systems

ER -

Adoption of ICT in a government organization in a developing country: An empirical study

Abstract

Keywords

Disciplines

Access to Document

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