Adoption of ICT in a government organization in a developing country: An empirical study

Babita Gupta, Subhasish Dasgupta, Atul Gupta

Research output: Contribution to journalArticlepeer-review


eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.
Original languageAmerican English
JournalThe Journal of Strategic Information Systems
StatePublished - Jun 2008


  • Developing country
  • India
  • Information and communication technology adoption
  • UTAUT model
  • eGovernment


  • Business
  • Communication Technology and New Media

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